Cancellation policy

Nonrefundable Rate Reservations

To confirm non-refundable reservations, full payment of the accommodation amount is required at the time of booking. Non-refundable reservations cannot be modified or changed at any time after payment has been completed. In case of cancellation, the amount is not refundable.

Flexible Rate Reservations

In case of cancellation, the following conditions apply:
CANCELATION: up to 22 days before the arrival date, no charge (refund of deposit)
CANCELATION: from 21 days to 15 days before the arrival date, 50% of the total amount of the stay is charged.
CANCELATION: from 14 days to 7 days before the arrival date, 75% of the total amount of the stay is charged.
CANCELATION: from 6 days before the arrival date, as well as in case of no-show or departure before the scheduled departure date, the entire amount of the stay is charged.

Notes:

• No reservation modification, when it contradicts the minimum allowed nights per period, is accepted even if notified to us before the 21st day from the arrival date.
• If the change or cancellation request is received on a date within the cancellation policy, the amount corresponding to the percentage described above will be withheld and the excess amount will be refunded to your bank account or credit card.
• The arrival day is calculated from 00:00